Privacy Policy

Last Updated: May 1, 2026

Interflow CRM, LLC (“Interflow,” “we,” “our,” or “the Platform”) values your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, store, process, and safeguard information when you access or use Interflow CRM and related services.

Interflow CRM operates as a white-labeled platform powered by GoHighLevel and integrates with various third-party service providers to support functionality, communications, payments, support services, and platform operations.

By using Interflow CRM, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect and process the following categories of information:

Personal and Business Information

✦ Name

✦ Email address

✦ Phone number

✦ Business name

✦ Business address

✦ Billing information

✦ Account login credentials

Account and CRM Data

✦ Contact lists

✦ Customer records

✦ Notes and communications

✦ Uploaded files and documents

✦ Workflow and automation data

✦ Funnel and website content

✦ Calendar and appointment data

✦ Marketing campaign information

Payment Information

Payment information submitted during subscription setup or purchases is processed through third-party payment providers such as Stripe. Interflow CRM does not directly store full payment card information on our servers.

Usage and Device Information

We may automatically collect:

✦ Browser type

✦ Device type

✦ IP address

✦ Operating system

✦ Log data

✦ Session activity

✦ Platform interaction data

✦ General analytics and usage information

Cookies and Tracking Technologies

We may use cookies, pixels, tracking scripts, analytics tools, and similar technologies to:

✦ Improve user experience

✦ Analyze website traffic and performance

✦ Understand user behavior

✦ Support advertising and retargeting efforts

✦ Maintain platform functionality and security

Users may manage cookie preferences through browser settings or cookie consent tools where available.

2. How We Use Information

We may use collected information to:

✦ Create and manage user accounts

✦ Provide access to Platform features and services

✦ Process subscriptions and payments

✦ Deliver customer support and troubleshooting

✦ Communicate billing notices, account alerts, updates, and service-related announcements

✦ Improve Platform functionality and user experience

✦ Monitor platform performance, security, and compliance

✦ Provide implementation, onboarding, or technical support services

✦ Deliver educational resources, templates, workflows, and snapshots

✦ Analyze website traffic, marketing performance, and user engagement

✦ Comply with legal obligations and enforce our Terms of Service

We do not sell personal information or customer data to third parties.

3. Third-Party Service Providers and Integrations

Interflow CRM relies on trusted third-party providers and infrastructure partners to operate the Platform and related services. These providers may process or store certain information as necessary to perform their services.

These providers may include, but are not limited to:

✦ GoHighLevel

✦ Stripe

✦ Twilio

✦ Meta

✦ Google

✦ HL Pro Tools

✦ Zoom

✦ Email delivery providers

✦ Analytics and advertising providers

✦ Additional integrated applications or service providers

These third parties maintain their own privacy policies and terms governing how they process data.

Relevant third-party policies may include:

✦ GoHighLevel Privacy Policy

✦ GoHighLevel Terms of Service

✦ HL Pro Tools Terms of Use

While Interflow CRM does not sell or independently distribute user data, certain information may be processed by these third-party providers solely for purposes related to platform functionality, communications, support, infrastructure, analytics, or payment processing.

4. User Responsibilities

Users are solely responsible for:

✦ Maintaining the security of their accounts

✦ Managing permissions for users and staff within their account

✦ Securing and lawfully managing their own customer data

✦ Obtaining proper consent from their contacts before sending emails, SMS messages, automations, or marketing communications

✦ Ensuring compliance with applicable laws and regulations, including but not limited to TCPA, CAN-SPAM, privacy laws, and industry-specific compliance obligations

Interflow CRM does not assume responsibility for unlawful or unauthorized use of contact data uploaded by users.

5. Authorized Access and Support Services

By requesting support or purchasing implementation-related services, users authorize Interflow CRM and its authorized team members, contractors, virtual assistants, support personnel, or service providers to access relevant portions of their account as reasonably necessary to:

✦ Provide technical support

✦ Troubleshoot issues

✦ Implement requested deliverables

✦ Install workflows, templates, snapshots, or automations

✦ Assist with onboarding

✦ Perform approved service-related tasks

Access is limited to operational, technical, or support-related purposes.

Interflow CRM does not claim ownership of user contact lists, customer information, or account data and will never intentionally solicit or misuse client customer databases.

6. AI Features and Data Processing

Certain features within the Platform may utilize artificial intelligence (“AI”) tools, automations, or generated outputs.

Users acknowledge that:

✦ AI-generated content may be inaccurate or incomplete

✦ AI tools may process prompts, inputs, or related data

✦ Users are responsible for reviewing and approving all AI-generated content before use

Users should avoid submitting highly sensitive, confidential, protected, or regulated information into AI-powered tools unless they have independently determined such use is appropriate and compliant with applicable laws.

7. Data Retention

Interflow CRM retains account and platform data for as long as reasonably necessary to provide services, maintain operations, comply with legal obligations, resolve disputes, and enforce agreements.

In the event of account cancellation or termination, account data may remain stored for up to thirty (30) days before deletion, unless:

✦ Retention is required for legal or compliance purposes

✦ Temporary backups or system logs retain information for a limited period

✦ Third-party infrastructure limitations apply

Users may request deletion or transfer of account data by contacting us directly.

8. Security Measures

Interflow CRM implements reasonable administrative, technical, and organizational safeguards intended to help protect user information and account data.

Security measures may include:

✦ Role-based account permissions

✦ Authentication protections

✦ Restricted administrative access

✦ Third-party infrastructure security measures

✦ Internal access limitations for support purposes

However, no method of electronic transmission, storage, or internet-based service can be guaranteed to be 100% secure. Users acknowledge that they provide and store data at their own risk.

9. Third-Party Infrastructure and Data Processing

Interflow CRM operates using third-party infrastructure and service providers, including GoHighLevel and other integrated platforms that may process or store data in various locations as part of normal platform operations, support services, communications, analytics, or security functions.

By using the Platform, you acknowledge that certain data may be processed through these third-party systems in accordance with their applicable privacy policies and security practices.

10. Advertising, Analytics, and Tracking Technologies

Interflow CRM and its website may utilize analytics tools, cookies, pixels, tracking technologies, or advertising-related services to:

✦ Analyze website traffic and usage

✦ Improve marketing performance

✦ Measure campaign effectiveness

✦ Support advertising and retargeting efforts

✦ Enhance user experience

These technologies may be provided by third-party vendors such as Meta, Google, Wix, or other analytics and advertising partners.

Users may adjust cookie preferences through browser settings where applicable.

11. Business Transfers

In the event of a merger, acquisition, restructuring, sale of assets, or other business transition, user information and account data may be transferred as part of that transaction, subject to applicable legal obligations.

12. Children’s Privacy

Interflow CRM is not intended for individuals under the age of 18.

We do not knowingly collect or process personal information from children under 18 years old. If we become aware that such information has been collected, we will take reasonable steps to delete it.

13. Policy Updates

We may update this Privacy Policy periodically to reflect changes in:

✦ Platform functionality

✦ Legal requirements

✦ Service providers

✦ Security practices

✦ Business operations

Updated versions will be posted on this page with a revised “Last Updated” date.

Continued use of the Platform following updates constitutes acceptance of the revised Privacy Policy.

14. Contact Information

If you have questions regarding this Privacy Policy or your data, please contact:

Email: [email protected]

Phone: (631) 379-4319

By using Interflow CRM, you acknowledge that you have read, understood, and agreed to this Privacy Policy.